Terms and Conditions

Last Updated: January 4, 2026

Welcome to CreativeOcto.io. These Terms and Conditions ("Terms") govern your use of the CreativeOcto.io website ("Site"), the OctoDash platform, and the subscription-based design and video services provided by CREATIVEOCTO PRIVATE LIMITED ("we," "us," or "our"). By subscribing to a plan or using our services, you agree to be bound by these Terms.

• 1. Services

  CreativeOcto.io provides unlimited graphic design and video editing services. The specific scope, number of active requests, and turnaround times are defined by your chosen subscription plan (e.g., Kick Starter, Graphics On Demand, Videos On Demand, Infinite, or Agency+).

• 2. No Refund Policy

  Due to the digital nature of our services and the immediate allocation of professional design resources upon subscription, CreativeOcto.io does not offer refunds under any circumstances. Once a payment is processed, it is non-refundable, regardless of whether any design requests were submitted or completed during the billing period.

• 3. Termination and Right to Cancel
  • By the Client: You may cancel your subscription at any time through your account settings or OctoDash. Cancellation will stop future billing, but no pro-rated refunds will be issued for the remainder of the current term.
  • By CreativeOcto.io: We reserve the right, at our sole discretion, to cancel or terminate any user's subscription and access to our services at any time, without prior notice, warning, or explanation. This right may be exercised in cases of platform misuse, abusive or toxic behavior toward our team, or any other reason we deem necessary to protect our business operations and staff.
• 4. Intellectual Property Rights
  • Client Ownership: Upon full payment of all applicable fees, you own the rights to the final designs created for you.
  • Source Files: We provide the working/source files for completed projects upon request through OctoDash.
  • Promotional Use: You grant CreativeOcto.io a non-exclusive license to display work created for you in our portfolio and marketing materials for promotional purposes.
• 5. Client Responsibility

  You represent that all materials (logos, text, images) provided to us for use in your projects are owned by you or that you have the legal right to use them. CreativeOcto.io is not liable for any copyright infringement or legal issues resulting from assets provided by the client.

• 6. Platform Use & Fair Use

  All requests must be managed through the OctoDash platform. While we offer "unlimited" requests, our service is intended for reasonable use by a single entity. We reserve the right to suspend accounts that demonstrate patterns of misuse or attempt to automate the request process.

• 7. Limitation of Liability

  CreativeOcto.io and its team shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or business opportunities) arising out of your use of the service. In no event shall our total liability exceed the amount paid by you for the service during the month the claim arose.

• 8. Governing Law

  These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these terms shall be resolved in the appropriate courts within this jurisdiction.

• 9. Contact Information

  For any questions regarding these terms, please contact us at:

  • Email: hello@creativeocto.io
  • Address: CREATIVEOCTO PRIVATE LIMITED, NO 939 E/1, GEMUNU MAWATHA, VIJITHAPURA, THALANGAMA SOUTH, COLOMBO, SRI LANKA